FAQ

WHAT IS UNDERDAWG x NBYC?

UNDERDAWG x NBYC is a universal apparel brand created and designed by NBA athlete, business owner and philanthropist Montrezl Harrell.

The brand represents a community that continues to display triumphant resiliency against all odds, doubts, fears and obstacles. Those that carry the will to be empowered and victorious, even when labeled as an underdog.

We hope to inspire all UNDERDAWGS with our message to Never Believe You Can't (NBYC).

WHEN I PLACE MY ORDER, IS THE MERCHANDISE TRUE-TO-SIZE?
The majority of the merchandise is true to size. In the event they are not, it will be noted in the item description. Every garment is made with durability and comfort.

DOES UNDERDAWG x NBYC HAVE A WALK-IN STORE?
Not at this time, but all items are available to be shipped domestically and internationally from the USA.

WHAT ARE YOUR PRODUCTION AND SHIPPING TIMES?
Domestic Orders (USA)
If items are in stock: Next-day fulfillment
Custom/Made-to-Order Production: 3-5 days business days
Shipping: Expect your order to be delivered between 2-4 business days from fulfillment. You will receive an email with a tracking number, once your order has been fulfilled.  

International Orders (Outside of USA)
If items are in stock: Next-day fulfillment
Custom/Made-to-Order Production: 3-5 days business days
Shipping: Expect your order to be delivered between 10-14 business days from fulfillment. You will receive an email with a tracking number, once your order has been fulfilled.  

CAN I REQUEST FOR MY MERCHANDISE TO BE AUTOGRAPHED BY MONTREZL HARRELL?
Yes. If you would like to have an item signed by Montrezl, you must note it upon checkout in the "Customer's Notes". Please limit to two (2) items per order. No exceptions.

MAY I RETURN MY PURCHASE?
Yes, your order can be returned within 14 days of purchase with an original proof of purchase for a full refund or even exchange (if we have in stock). In order to qualify for a full refund or an exchange, all items being returned could not have been worn or washed

To request a return or exchange, please contact underdawgnbyc@gmail.com and a team member will assist you within 48 hours. 

WHAT FORMS OF PAYMENT ARE ACCEPTED?
We are happy to announce that we accept all major credit/debit cards, Google Pay, and Shopify Pay.